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Allsectech Manila Inc.
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Allsec Technologies Limited (NSE – ALLSEC) India is a pure play, third-party Business Process Outsourcing (BPO) Company offering both voice and non-voice services on a blended delivery platform.
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Real Time Analyst
Metro Manila
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- Manage the call volume, real time monitoring of intraday, and program break schedules
- Assist operations to maintain service level and create valuable report to do forecasting
- Generate ideas for process and service improvement planning
- Use trends and reports to forecast requirements on a timely manner
- Responsible to call out members not adhering to time schedule
- Send out alert to operations regarding adherence performance and productivity on a daily, weekly and monthly basis |
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| Must be proficient in the following: |
 | Organize and maintain paper and electronic files |
| | | Schedule meetings and appointments |
| | | Skilled in handling customer related stress. |
| | | Demonstrate knowledge and skills in dealing with various types of customer |
| | | Manage projects |
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| Category: |
Customer Service |
| Other Job Category: |
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| Job Type: |
Permanent |
| Job Level: |
Supervisory |
| Years of Experience: |
1 |
| Fresh Graduate: |
Yes |
| Salary Range: |
30,000 and above |
| Preferred Program: |
BACHELOR OF SCIENCE IN OFFICE ADMINISTRATION WITH SPECIALIZATION IN CUSTOMER RELATIONS |
| Other Program/s: |
OFFICE SKILLS AND MANAGEMENT PROGRAM |
| Date Posted: |
July 12, 2024 |
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